They provide another mechanism for organizations to manage their customer relationships and billing operations. For example, give your customer one-month of free service or a discount for a month. Credit and debit memos provide a detailed justification of the amount stated on the memo. The amount of $450 can be completely consumed from the Jun-19 period backward until the Apr-19 period.
Create credit memos for net negative invoice totals without grouping charges
Later, you create an Update Product amendment to decrease the price to $50 starting from February 1. You create a bill run again for the first three months (January, February, and March). A credit memo is generated and no invoice is generated.
New option to void transactions (37.012.01.00 or later)
This section shows both the original and resent emailing activities. Alternatively, you can select the Select All “Billing Document PDF Generation” Fields checkbox to include all fields at once. If you do not specify a value, Zuora uses the default reason code. You can check when the memo is emailed in the History section.
Apply a credit memo
Use this field to reconcile payments between your gateway and Zuora Payments. You can use query parameters to restrict the data returned in the response. Each query parameter corresponds to one field in the response body. You want to write off an invoice that is fully paid but each of its items still has a non-zero balance.
- Retrieves the information about all items of a credit memo.
- This feature is only available if you have Invoice Settlement enabled.
- The invoice originally had the total amount of $108, and it contained two invoice items and their corresponding taxation items.
- With this option, Zuora calculates the total amount of the charges that are included in the bill run.
- Then, the following CM-C line is collected to cancel line #1 of the original INV-123 invoice.
- For more information, see Configure prefix and numbering for billing documents.
Case IV: Writing off invoices with zero-amount taxation items
Choose this generation rule to reduce the number of bill run generated credit memos. With this setting enabled, Zuora will automatically generate credit memos, only if the charges meet certain conditions. Creates multiple credit memos from invoices or product rate plan charges.
- Zuora Revenue will update the BILLED_DEF_AMT and BILLED_REC_AMT values on the SO line to display how much has been billed and released.
- In this example, the following sales order line is input to Zuora Revenue.
- You can create your custom credit memo and debit memo templates based on your company’s requirements.
- This parameter restricts the order of the data returned in the response.
This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. You can create a credit memo from an invoice only if you have the user permission.
Email memo PDFs automatically in a notification
You can create a maximum of 50 credit memos in one single request. A credit memo of $150 is input to Zuora Revenue to adjust line #1 of the #100 invoice. The amount of $150 is prorated equally during the six months and Zuora Revenue will do the following catch-up for this credit memo. You can create memos from invoices or charges only if you have the user permission.
Create credit memos
For audit purposes, void operations, invoice numbers, and reasons are tracked in the Workbench Timeline view. The CM-C transaction line is used to cancel an invoice. You can create a credit memo only if you have the user permission. This parameter filters the response based on the createdDate field. This parameter filters the response based on the createdById field. If the value of a filterable field is string, you can set the corresponding query parameter to null when filtering.
The return of quantity against a sales order or invoice. The invoice cancelation in case of the rebill scenario. This parameter filters the response based on the totalTaxExemptAmount field.
If you set this field to true, a payment run does not pick up this credit memo or apply it to other invoices or debit memos. zuora credit memo To ensure optimal performance of the credit memos page, the UI displays a maximum of 200 line-level items for an invoice. The line items include invoice items and taxation items. When an invoice includes more than 200 line-level items, the individual items will not be displayed in the UI when applying or unapplying a credit memo. You can still apply or unapply credit memo amounts at the header level for an invoice with more than 200 items.
Choose this generation rule to automatically generate credit memos for all negative charges and zero-amount credit charges. Choose this generation rule to automatically generate credit memos for negative charges. Note that your new configuration of the generation rule does not affect the credit memos and invoices that were generated earlier. You can use the memos to adjust invoices at a line item level and provide your customers with memo documents to track billing changes. Whether the credit memo is excluded from the rule of automatically applying credit memos to invoices. Choose this generation rule to automatically generate credit memos in the case of net negative billing.